Privacy Policy

Expo Furniture respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order or contact us.

By using the Expo Furniture website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect information that you provide directly to us, including:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Account information
  • Order information
  • Payment-related information
  • Communications you send to us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information and general website usage information.

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Process payments
  • Create and manage your customer account
  • Provide customer support
  • Respond to enquiries
  • Send important information about your orders
  • Improve our website and services
  • Prevent fraud and protect website security
  • Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

Payment Information

Payments made through our website may be processed by third-party payment providers.

Expo Furniture does not need to store your full payment card details where payment processing is handled securely by an external payment provider.

Your payment information may therefore be subject to the privacy policy and terms of the payment provider you choose.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping basket
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant website functionality

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services.

This may include:

  • Payment providers
  • Delivery and logistics providers
  • Website and hosting providers
  • IT and technical service providers
  • Customer support providers
  • Professional advisers
  • Government authorities or law enforcement where legally required

We only share information where there is a legitimate business, contractual or legal reason to do so.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining appropriate business records and meeting legal or regulatory requirements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Privacy Rights

Depending on applicable data protection law, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information in certain circumstances
  • Object to certain types of processing
  • Request restriction of processing
  • Request transfer of your information where applicable
  • Withdraw consent where processing is based on consent

If you would like to exercise any applicable privacy rights, please contact us.

Third-Party Websites

Our website may contain links to third-party websites or services.

Expo Furniture is not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

Any updated version will be published on this page with the revised effective date.