Shipping & Delivery

At Expo Furniture, we understand that ordering furniture is an important investment for your home. Our goal is to make the delivery process as smooth, reliable and convenient as possible.

We carefully prepare and package every order to help ensure that your furniture arrives safely and in excellent condition.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin processing your order.

Orders are normally processed as quickly as possible. Processing times may vary depending on product availability, order volume and the type of furniture ordered.

If there is any unexpected delay with your order, we will contact you using the details provided at checkout.

Delivery Areas

We currently offer delivery to eligible addresses within the United Kingdom.

Delivery availability may vary depending on the size, weight and nature of the product, as well as the delivery location.

If your delivery address is outside our standard delivery area, please contact our customer support team before placing your order.

Delivery Times

Delivery times can vary depending on the product and your location.

Estimated delivery information will be provided during the ordering process where applicable. Please note that delivery estimates are not guaranteed dates, as unforeseen circumstances such as carrier delays, adverse weather, public holidays or other logistical issues may occasionally affect delivery.

For larger furniture items, our delivery team or delivery partner may contact you to arrange a suitable delivery date or time.

Delivery Charges

Any applicable delivery charges will be displayed during the checkout process before you complete your purchase.

Delivery charges may vary depending on the product, quantity ordered and delivery location.

If a special delivery arrangement is required, additional charges may apply. We will inform you where applicable before proceeding.

Large Furniture Deliveries

Furniture items such as sofas, sofa sets, beds and other large products may require additional preparation and delivery arrangements.

Before ordering, please make sure that the furniture can safely enter your property. We recommend checking:

  • Door and entrance dimensions
  • Hallway width
  • Staircase access
  • Lift dimensions, where applicable
  • Turning space
  • Any restricted access to the property

Expo Furniture cannot be held responsible for failed delivery caused by insufficient access where the customer has not checked the available space beforehand.

Delivery Inspection

We strongly recommend inspecting your furniture at the time of delivery.

If you notice any visible damage to the packaging or product, please notify the delivery team immediately where possible and contact us as soon as possible with photographs of the affected item and packaging.

This will allow us to investigate the issue and provide the most appropriate solution.

Delayed or Missed Deliveries

While we work hard to provide reliable delivery, occasional delays can occur due to circumstances outside our reasonable control.

These may include:

  • Severe weather
  • Traffic or transportation problems
  • Courier or logistics delays
  • Public holidays
  • Unexpected operational issues
  • Incorrect or incomplete delivery information

If your order is delayed, we will do our best to keep you informed and assist you until your order has been delivered.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your:

  • Name
  • Delivery address
  • Postcode
  • Telephone number
  • Email address

If you need to change your delivery information after placing an order, please contact us as soon as possible.

We cannot guarantee that changes can be made once an order has entered the delivery process.

We’re proud to help thousands of customers create spaces they love.